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Help Desk Software News - May 2012

Version 7 is released to all Customers, and new installer for new Customers has been released. Go to /upgrade for the guide on how to upgrade, and the link to the latest files. A new feature has also been added for dealing with 3rd party monitoring and alerting systems, that sends e-mails when there is a problem with a device or system. Currently services can be used to process these e-mails. Now you can also process these alert e-mails as requests if you prefer. Please see the release notes for full details.


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