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Help Desk Software News - October 2012

The CRM functionality in NetHelpDesk grows from strength to strength, with bespoke detailed records that can be kept at the User, Site and Client/Area levels, as well as time and date stamped CRM notes that were already part of the functionality. Now, from version 7.16 onwards, right click at the Customer/Area level, and select "View Activity" to have a CRM overview of activity on the account for that Customer, in just 1 click! Whether it's ticket, notes/emails, quotations, sales orders, supplier orders, assets, sites/locations, users, contracts or documents you need an overview of, it's now at your fingertips!


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