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Help Desk Software News - June 2013

The second phase of the iPhone been released on iTunes with lots of advanced functionality. This includes the ability for Engineers to add Expenses, Time, Journeys to the database outside of tickets whilst on the move.

  • Capture and upload Multiple End-users Signatures
  • Capture and upload Multiple Customer Signatures.
  • Capture and upload photographs to tickets.
  • See Date Occurred, Call Status, and notes added by your team.
  • E-mail your End-user straight from their details.
  • Call your End-user straight from their details.
  • Update your End-users by sending copies of the notes you add by e-mail.
  • View Customers' site details straight from the ticket.


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