When taking new requests over the telephone, the screen that you capture data in, needs to be powerful, succinct, and easy to use. This is where NetHelpDesk help desk software had previously been average, being powerful, but not particularly useful. Listening to feedback from our end-users, as we always do, we have enhanced this screen, to be dynamic, customisable to capture the information you need to capture, and easy to use for all different types of scenarios. This new screen is available in the latest BETA versions, and will roll out in our stable version very soon. Speak with your NetHelpDesk representative now to discuss.