Whilst NHD has always had feedback functionality, some feedback was received that it was quite a detailed feedback, and there was space for a simplified feedback function. So, the lovely developers here at NetHelpDesk created a new one-click feedback form that can be used in existing e-mail templates. It can use any pictures you like, and when your end-user clicks their feedback, it takes them to a nice, customisable "thank you" page. If they then want to leave further comments, they can. It also allows for them to submit the feedback anonymously, giving them the freedom to speak freely, and you get the best feedback possible.