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Help Desk Software News - September 2016

Skype For Business Microsoft Lync Help Desk Software

Several of our customers requested the integration of Skype For Business, previously known as Microsoft Lync. As we added this integration into NetHelpDesk for free, all customers can benefit from the integration feature!

NetHelpDesk can display incoming call pop-ups, place outgoing calls, and display the call handling screen, when a call is connected in Skype for Business/Lync. This integration is part of “Notify”, and is available from version 10.31 of NetHelpDesk onwards.

Just make sure you are on the latest stable version to benefit from all the new functions NetHelpDesk has to offer.


Slack Integration Help Desk Software

One of our new customers requested the integration of Slack with Multiple Channels. As we added this integration into NetHelpDesk for free, all customers can benefit from the integration feature!

Send notifications to Slack from NetHelpDesk using predefined rules, making communication between NHD and Slack very useful for all those involved. NetHelpDesk can even handle when you have multiple channels in Slack, and send to different channels based on those rules.

Just make sure you are on the latest stable version to benefit from all the new functions NetHelpDesk has to offer.


Slack Integration Help Desk Software

One of our new customers requested the integration of Pagerduty. As we added this integration into NetHelpDesk for free, all customers can benefit from the integration feature!

The integration with Pagerduty has a few options when handling tickets that have been synced from Pagerduty. NetHelpDesk will now check recently created incidents in Pagerduty. If they are not yet in NetHelpDesk, a new ticket will be created in NetHelpDesk. If they are in NetHelpDesk, the ticket in NetHelpDesk will be updated with vital information, such as if the incident has been closed.

The New Ticket screen in the Windows client will now have an option to send to Pagerduty, and checking this box will create an incident that links to the NetHelpDesk ticket, when the ticket is created. A link to view the Pagerduty incident will be displayed on the Ticket Details screen.

When responding to a request in the main windows client, the incident in Pagerduty will automatically be acknowledged. When carrying out an action on the ticket in NetHelpDesk, the new action screen will show a checkbox captioned “Send to Pagerduty”. Checking this will post the note to the Pagerduty incident.

Just make sure you are on the latest stable version to benefit from all the new functions NetHelpDesk has to offer. Our team are here to answer any questions you have. Just contact us to see how we can help you.

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