PLEASE NOTE: Some of these new features may only be available in the latest Release Candidate and/or BETA versions. These versions have been tested, but may require further testing by your organisation with your particular configuration. We do not recommend upgrading to Release Candidate or BETA releases unless the changes that have been made are business critical to your organisation, or at the recommendation of a NetHelpDesk representative.
NetHelpDesk has offered advanced billing features for a long while, integrating with some of the biggest accounts software packages available, such as Sage, Intuit QuickBooks, KashFlow and Xero. The Customer Contracts has advanced contract management since early versions of 8, but now, it has been redrawn and simplified, with additional features added too.
Against each Customer, you can specify the Service Level Agreement (SLA) you have in place with them, and allow all calls for that Customer to be treated how you need it to be. Each Customer can have their own charge rates, as well as Contract and Service Tax Codes. You can track which assets are to be included in each contract, and select periods for billing, whether weekly, monthly, quarterly or yearly. Set period charge amounts, allow for Pay-as-you-Go (PAYG) billing, Pre-payment contracts, or Fixed Price, or combinations depending on request type, charge codes or call categories.
The lead developer who championed the contract management features within NetHelpDesk used to be an Accountant, and a Manager, so we now all understand just how simple, varied or complex requirements can be from Customer to Customer. NetHelpDesk allows you to specify all of this contractual information and more, into the product, so you and your team don't have to remember it, or worry so much about it. Once there, NetHelpDesk does all the hard work for you, whilst still allowing you the access and flexibility to adapt as your business grows.
Just make sure you are on the latest stable version to benefit from all the new functions NetHelpDesk has to offer.