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NetHelpDesk Prices

At NetHelpDesk we try to keep pricing as simple as possible. There isn't a complicated modular pricing structure, you just pay for the number of agents, named or concurrent, using the software and all the features are included.

*Pricing scales down to per agent, per month based on the number of licences.

Additional Products

All features are included within NetHelpDesk however we do have some additional products that supplement the solution.

Asset DiscoveryAsset Discovery

Asset discovery is available as an add on, which seamlessly integrates into the helpdesk software. Allowing your engineeers to view up to date asset information whilst managing tickets or on the go with the mobile apps.

Remote ControlRemote Control

Connect onto users computers directly from NetHelpDesk with the remote control add on. Remote sessions can be launched from the ticket or via channels such as live chat or email.

Self-Service AD Password ResetSelf-Service AD Password Reset

Maintain smooth operations and streamline the resolution of user access issues without requiring administrator authorisation. Provide continued access to the system and empower users to easily manage their security.

Live ChatLive Chat

NetHelpDesk allows you to manage all the different channels of ticketing that your customers expect. This extends to live chat where you can assist customers immediately and offer the highest level of service. NetHelpDesk enables you to streamline your processes into one system that integrates help desk software with live chat.

Frequently Asked Questions

All features in NetHelpDesk are included for the same subscription price. You can find more information by going to our Features Page.

Although NetHelpDesk includes all features, there are 3 addons, which have an additional cost associated - asset discovery, live chat and self-service password reset.

Unlike many of our competitors, you don't have to pay any extra for assets. Unlimited assets are included in the same monthly price.

There is no cost for end users. You can support unlimited end users in NetHelpDesk without any additional cost.

Yes, there is 15% discount for all charities, educational institutions and non-profit organisations.

All our integrations are again included within the same subscription price. To find out more about the other systems that we integrate with, take a look at our Integrations Page

Absolutely, we offer either remote demos of the software or we can come on site and show you NetHelpDesk. To request a demo, go to our Demo Page

A big part of NetHelpDesk is the level of service that you receive alongside the software. We offer implementation packages, which involve a NetHelpDesk consultant coming on site and getting you up and running with the new solution. NetHelpDesk is intuititive to configure, so the implementation will normally only take around a week.

We offer flexible pricing for larger service desks and also an Enterprise model, which includes unlimited licences. Get in touch and talk to one of our sales team about your project.

We offer long term contracts as well as the monthly subsciptions. Just get in touch, to discuss your requirements and we will build you a price.

We offer free configuration sessions to help you get up and runnning with NetHelpDesk and make the most of your trial. These sessions can be scheduled in at any time and can include the configuration of any of the funcitonality in NetHelpDesk.


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