NetHelpDesk Pricing

With NetHelpDesk, you pay only for the number of agents on your help desk. All features are available from the second you install the software, meaning that unlike other applications there are no hidden costs required to unlock important features and functionality. This makes implementing a help desk throughout your organistation an easy, scalable and affordable asset, which in turn will save you time and money.

Select Number of Agents

5 Agents

  •  10
  •  15
  •  20
  •  25
  •  30
  •  35
  •  40
  •  45
  •  50
  •  75
  • 100
  • 150

Enterprise
(Unlimited)

Pricing in GBP based on 25 agent licence.

On-Premise

per agent, per month*

*Billed annually or month-to-month.

Benefit from installing NetHelpDesk onto your own servers in affordable annual or monthly installments. As with all our packages, you benefit from our full premier support, unlimited upgrades and a dedicated account manager.

Cloud

per agent, per month*

*Billed annually or month-to-month.

NetHelpDesk will host your help desk on your own dedicated server - ensuring optimum performance and security. All of your information will remain secure and only accessible by those you give permission to.

Outright

Exclusive of annual 25% maintenance charge.

The outright purchase option provides the best long term value and offers an alternative to subscriptions. By purchasing the product outright, you own the product and will only have an annual maintenance expense.

Start your free trial!

NetHelpDesk Prices

Tell us the exact number of licences you need, and we can tell you the exact price in your currency. For all Charities, Educational Institutions and Non-Profit organisations, we offer a 15% discount.

Maintenance is included in all our cloud and on-premises subscription packages and charged at an additional 25%, first year mandatory, for the outright model. Additional licences £555 + maintenance.

The enterprise licence entitles you to unlimited licences within a single database.

Sign up for long term fixed pricing. Price plans for payment schedules available. Just ask one of the sales team.
All prices specified on this page exclude any applicable taxes, such as VAT in the UK.
All prices from January 1st, 2017.


Why the nation loves NetHelpDesk


A help desk without limits



  • Unlimited Tickets.
  • Unlimited End-user Licences.
  • Unlimited Modules.
  • Unlimited Assets.
  • Unlimited Web Portals.
  • Unlimited Projects.
  • Unlimited Free App Usage.
  • Unlimited Calendar Usage
  • Unlimited Upgrades.**

What's included?



  • All Modules and apps, as standard!
  • Only Licences for your agents needed!
  • Unlimited tickets/requests.
  • Full admin access and control.
  • Full unlimited UK-based support.**
  • Unlimited Upgrades.**
  • Mobile application
  • Manage your agents appointments
  • No Hidden Costs, ever!

* Individual named licences, not concurrent.
** Must have active maintenance contract to comply.


Get the most out of NetHelpDesk with unlimited professional support

We offer extensive professional services, including site visits to your premises anywhere globally. Our professional services include, but are not limited to: Consultancy, Implementation, Customisation, Full Training, Data Migration, Third-Party Application Integration, ITIL training, and much more.

On-Site Services

Service 1st Day Subsequent Days 2 Weeks 3 Weeks 4 Weeks
On-Site Professional Service

Remote Services

Service (By Day) 1st Day Subsequent Days 2 Weeks 3 Weeks 4 Weeks
Remote Professional Service
Service (By Hour) 1 Hour 4 Hours 8 Hours 16 Hours 40 Hours
Remote Professional Service

Bespoke Development Services

Many requests for bespoke development are free within our standard maintenance contract, however for specialist additional features and functionality an hourly charge may be applicable.

Service 1 Hour 4 Hours 8 Hours 16 Hours 40 Hours
Bespoke Development Work

All prices specified on this page exclude any applicable taxes.

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