PSA SoftwarePSA Software

As a leading ticketing and requesting system, NetHelpDesk boasts a powerful multi-site data structure and a host of best-of-breed features that have made it one of the leading PSA software of its kind.

One of NetHelpDesk's strongest features is its facility for automating the process from quotation through to billing. With a built in CRM NetHelpDesk can become your centralised system for managing leads, opportunities, quotations, sales orders, purchase orders, stock, invoices and will integrate with your favourite accounting package. Any service provider knows the value of keeping detailed records and building strong bonds with clients – so NetHelpDesk could be invaluable to your business!

Centralised Business Automation

With its formidable functionality and unrivalled capability for customisation, NetHelpDesk is a leading PSA solution. We service so many service providers across various industries that they actually make up the bulk of our client base – why not see what they love about us?

Key Features

Contract ManagementContract Management

Enable flawless contract management and maintenance of customer contracts. Assess and allocate appropriate service levels, easily handle payments and securely manage payment details, and handle contract renewals to a tight schedule – every time.

CRM/Sales ManagementCRM/Sales Management

Keep extensive records of customer interactions and build strong relationships with your client base. Track client contact details, service histories, and account preferences to ensure records are up-to-date and communications are conducted smoothly.

Recurring BillingRecurring Billing

Design, pre-configure, and automate custom billing processes to any schedule. NetHelpDesk's full and flexible integration with Sage, Xero, Paypal, Quickbooks, and other poopular payment gateways and accounting packages allows a huge range of billing options.

Equipment ManagementEquipment Management

Use NetHelpDesk's powerful ticketing system to allocate equipment to technicians and end users alike. Manage stock, roll out firmware updates and new products, and much more – there's no limit to what NetHelpDesk can help you achieve.

RMA processingRMA processing

Smooth the returns process by handling refunds, replacements, and related transactions while easily tracking warranty periods. Ongoing issues can be escalated when required, with all data securely saved and easily accessible from anywhere.

Contractor ManagementContractor Management

Extensive contractor management functionality can be achieved through the helpdesk software's various modules. Keep field workers connected, easily schedule on-site maintenance visits, and log reports from the road.

Screenshots of NetHelpDesk

NetHelpDesk has an extensive range of features that are all displayed on intuitive, user-friendly screens.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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