Easily manage incidents and meet SLAs through NetHelpDesk's ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
Use NetHelpDesk's asset management to track your configuration items and visualise dependancies between assets. Log incidents and problems against assets and identify systematic failings before they cause major incidents.
Track, plan, and execute organisational changes of any scale with NetHelpDesk's outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
Escalate and manage ongoing problems, investigate root causes of issues, and achieve in-depth resolution to standards far higher than the industry norm. NetHelpDesk allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.
Enable your team to create full-featured knowledge base articles with detailed keyword indexing, rich formatting, and file attachments. Easily make information available throughout your company and share knowledge with any contact at any time.
Asset discovery is available as an add on, which seamlessly integrates into the helpdesk software. Allowing your engineeers to view up to date asset information whilst managing tickets or on the go with the mobile apps.
Connect onto users computers directly from NetHelpDesk with the remote control add on. Remote sessions can be launched from the ticket or via channels such as live chat or email.