Service Status Monitoring

The operational status of services you are responsible for can be viewed and tracked. This allows end users or clients to assure themselves that their systems are being well managed. It also allows support staff to respond promptly to service outages.

The service status reporting module can be adapted to fit into your environment and infrastructure. For remote sites, a mechanism is used that allows status changes and monitoring to be done with minimum network intrusion.

Support staff can see the status in their Windows interface and can acknowledge problems and make service announcements to keep clients and end users informed.

Service status history can be viewed and long term trends examined to increase overall reliability.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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