SysAid is offered in both cloud and on-premise versions, and is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor & manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves 10,000+ customers across 140 countries, spanning all industries and sizes.
If you are looking for a SysAid alternative then below are a few reasons why NetHelpDesk may be suitable option.
*Information obatined from SysAid Capterra page - accurate as of Feb 2016
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.